Our company strictly adheres to the principles of data protection and user privacy. When you use CSP VPN, we do not collect data about your Internet traffic, whether it's your browsing history, the information you send and receive, or your search queries. We never track your data and we never store it.
In addition, when you use a CSP VPN, we do not keep connection logs, which means that we have no record of your IP address, connection time and duration. We have no way of seeing or otherwise utilizing your credit card information that you used to pay for our services, and we do not link your payment information or personal information on the Internet to your online activity when using the CSP VPN.
We take great care to protect personal information and take all necessary measures to ensure the security of your data. We believe it is important that you are fully aware of what data we collect and how it is used. Our Privacy Policy describes in detail all the ways in which we collect and use your sensitive information.
Using CSP VPN guarantees you a high degree of security on the Internet and protects your personal information from unauthorized access.We strive to make your online experience as safe and secure as possible.
This Privacy Policy (“Privacy Policy” or simply the “Policy”) describes the data protection principles that CSP VPN (hereinafter referred to as “Company” or “CSP”) applies to users (hereinafter referred to as “You” or “You”) of its connect via VPN software, which is available through the Company's official website (hereinafter simply the “Site”).
This Policy applies to all services that we provide, whether it is our application, Site or CSP VPN service (collectively, the “Services”). It does not apply to third party sites, products or services, even if they link to our Site or our Site links to their sites. We strongly encourage you to review the privacy policies of these third-party companies before providing personal information to them. By using our Site or Services, you agree to the terms set forth in this Policy. If you do not agree to the terms of the Policy, please refrain from using our Site and Services. Your continued use of the Site or Services will be deemed your acceptance of the terms of this Policy.
When you register on our Site, we do not ask you to provide personal information such as your full name, physical address, email, username and payment information. You provide this information to us voluntarily by signing up for our Services or filling out contact forms on the Site. We use this information to effectively manage your account and subscription, provide customer support, and, if you so desire, to send you news, marketing offers, and tips on how to use the VPN.
As you interact with our Services, we automatically collect certain types of data that do not personally identify you. This data is transmitted from your browser to our servers or those of our partners when you visit our Site. This information includes information about your browser, the device you are using, its specifications, operating system version, language selected, time and date of visit, battery level, screen resolution, Google Ads client ID, gyroscope data, screen size, type of network connection, your mobile operator, the source of your visit and your preferences while using our Site. We analyze this statistical information to improve our customer experience.
Non-personal data is not linked to your Personal Data and cannot be used to identify you. They also do not contain information about your VPN traffic, such as browser history, websites visited, IP addresses or DNS queries. Such information is required solely for internal monitoring, analyzing and improving our services as described in our Privacy Policy. You may also, at your discretion, authorize the collection of diagnostic data when using the VPN and send this data to our support team to improve the service and troubleshoot possible problems, similar to the function of sending error reports. Connection logs may be sent along with a support request to help resolve issues and improve your experience with our Service.
Our Site contains registration forms (for example, for making payments, contacting customer support, or submitting feedback) where we ask users to provide us with certain information about themselves, such as an e-mail address, if they wish to do so. We use this information to create accounts, provide services, and to send news, updates, and promotions related to our products and partners. We do not share this information with outsiders other than employees or partners engaged in the operation of our Site or Service. We may also use technologies such as cookies, web beacons, scripts and tags. You can find more information by reading our cookie policy.
Users have the option to opt out of receiving unwanted correspondence by using the unsubscribe feature available in emails or by writing a notification to the email address in question vpn_support@csp-cloud.org
To ensure our high level of service quality and online customer support, we engage third-party services that may collect and analyze non-personal data.
The technologies we use to automatically collect non-personal data are described below.
Our Site may use third-party analytics tools, such as Google Analytics. We use these tools to better understand the ways in which you interact with our Site in order to improve your user experience. They help us identify trends and patterns in Site usage, including the number of unique visitors, click-through rates, most visited pages or articles, length of stay, and more. All of this allows us to analyze our Site to optimize and improve it. The data collected is anonymous and is not tied to your personal information. You can find more information by reading our cookie policy.
The technology used to collect non-personal data may differ depending on how third-party services operate.To learn more about the practices of third-party services, you can read their Privacy Policies, such as the Google Analytics Privacy Policy.
We evaluate the effectiveness of our Service using a series of events that are anonymously transmitted to external services. This allows us to collect aggregated data based on established criteria.
This information is collected to count the number of requests to use the Service at a certain time - hour, day, week, month - and from which country they come (without disclosing your IP address), what version of CyberGhost VPN was used and other parameters. This helps us optimize our infrastructure and make it more relevant to our customers' needs.
Collecting data on the number of successful connections to the VPN Service for different time periods (hour, day, week or month), combined with the above-mentioned data, makes it possible to identify problems with user access to the Service and to determine peak periods of activity. This provides us with the additional ability to customize our infrastructure to meet our customers' needs.
Subscribing to our Service starts with selecting your preferred tariff on the corresponding page of the Site. After that you will be able to go through the registration procedure and create a secure account - for this purpose you will need to specify your e-mail address. The next step will be to select a payment method, which will ultimately affect the information collected. Thus, if cryptocurrency was chosen as a payment method, the transfer of personal data will be minimized.
Please note that we do not accept and process payments directly. For this purpose, we use popular third-party services and payment systems. To learn more about how they work, please read their Privacy Policies. After selecting a payment method and clicking on the “Proceed to payment” button, you will be redirected to the payment operator's website. Please note that although the page that opens will look like our Site, it will be the page of the relevant payment operator. It will collect details such as your name, address, payment card details and email address - all of which are required to make a payment. Your name and email will be passed to us to activate your subscription to VPN services.
Since we do not have access to your payment card data, we do not link it to your personal data and information about your online activity when you use VPN.The collection and use of information obtained during the checkout process is described in the Payment Services Privacy Policy.We recommend that you read it before placing an order.
We ensure that your Personal Data will not be shared with third parties in any way, except as set out in this Privacy Policy. For example, your Personal Data may be accessed by our employees who need it to do their jobs. Data may also be shared with trusted partners when necessary to resolve a situation or provide better service. For example, we may share your Personal Data with representatives of a payment service to complete a transaction you need.
To maintain compliance with the Terms of Use, we may collect and, where necessary, disclose your personal information.This may be necessary to prevent or investigate possible violations of our policies.In addition, we reserve the right to transfer your Personal Data where required by law or when necessary to protect our rights and in the context of legal proceedings relating to our Site.
We may also share Non-Personal Data that does not reveal your identity with external services to improve our Site and the services we provide, analyze user preferences, and prevent fraud.Examples of such services are Google.These companies may use your Personal Data or Non-Personal Data to analyze your activities on our Site, gather analytical information and provide services related to the operation of the Site. You can find more information by reading our cookie policy. For more information about third party services, you can read their Privacy Policies.
We use all industry-established standards to protect the Personal Data you provide to us. A high level of protection is ensured both for the data already stored and during its transfer. Our company strives to follow all the latest trends and is certified accordingly.
In developing our Service and selecting our service providers, we always pay special attention to security.We regularly conduct thorough audits of all data centers we partner with and have full control over our servers.
Тем не менее, мы признаем, что ни один метод передачи данных через Интернет или метод их электронного хранения не может быть абсолютно безопасным.Поэтому мы не можем гарантировать полную неприкосновенность ваших Персональных данных. Если вы подозреваете, что безопасность использования нашего Сайта была нарушена, пожалуйста, незамедлительно свяжитесь с нами, воспользовавшись адресом электронной почты vpn_support@csp-cloud.org. В случае угрозы безопасности ваших данных, мы незамедлительно уведомим вас через ваш аккаунт, наш сайт или по электронной почте, если это возможно.
Under data protection legislation, you have certain rights in relation to your Personal Data. You have the right to: Access information through your account; Data rectification; Data erasure; Data deletion; Restriction and refusal of data processing; Data portability; Filing a complaint with supervisory authorities; Withdrawal of consent.
We provide you with the ability to control the processing of your personal data, including accessing, correcting, updating or deleting data held by us. If you wish to opt out of data collection or exercise your rights in another way other than through an account, please contact us at vpn_support@csp-cloud.org. When processing your request, we may ask you to provide additional information to confirm your identity and localize your data. Please note that the data retrieval and deletion process may take some time. In addition, data protection laws in your jurisdiction may grant you additional rights regarding the data we collect.
By registering on our website, you confirm that you are at least 18 years of age and have the full right to use our Service. If you are under 18, please consult your parent or guardian before using the Service. Our Service is not intended to collect information from anyone under the age of 18 for marketing purposes. We encourage you not to provide us with personal information if you are under the specified age. In the event that you learn that information provided to us has come from someone under the age of 18, please notify us at the following email address vpn_support@csp-cloud.org - we will take the necessary steps to delete this data.
We do not use cookies or collect additional information when you enable Do Not Track (DNT) in your browser.
Third party companies may monitor behavioural factors on our Site.
We reserve the right to correct, amend or delete any data if it proves to be incomplete or inaccurate in accordance with our internal procedures. Please be aware that we will retain your information for as long as necessary to provide our services, comply with legal requirements, resolve disputes and fulfil our contractual obligations unless you request us to do so.
We reserve the right to update and modify our Privacy Policy as necessary. All changes become effective as soon as a new version of the Policy is published on the website. We recommend that you regularly check for updates to keep you up to date with how we process your data and what rights you have in this regard. The date of the last update can be found in the relevant section. Your continued use of our services after changes have been made implies that you have read and agreed to the updated Policy.
If significant changes are made, we will endeavour to notify you through your account or on the Site, by email or via a notice on the home page before the changes take effect.
